Responsible Gaming at 7c99 — Play Smart, Stay Safe
7c99 is committed to a safe gaming environment for every player in Bangladesh. Gaming should be fun, not a source of stress. Here is everything you need to play responsibly.
Gaming With Responsibility
At 7c99, we believe that online gaming is best enjoyed as a form of entertainment — one that fits comfortably within your free time and your budget. The vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal and beyond enjoy the platform without any issues. However, we also recognise that for a small number of people gambling can become problematic, and we take that responsibility seriously.
Our responsible gaming programme is built around three principles: empowering players with tools to stay in control, providing clear information so every player can make informed decisions, and ensuring that help is easy to reach if gaming ever stops being fun. This page explains all the tools available to you as a 7c99 player and tells you how to access them.
Responsible Gaming Tools at a Glance
Deposit Limits
Set a daily, weekly or monthly cap on how much you deposit into your 7c99 account. Once the limit is in place, you cannot exceed it during the chosen period — a simple way to keep spending under control.
Session Time Limits
Control how long you play in a single session. When your time limit is reached, 7c99 will notify you so you can step back, take a break, and return to gaming on your own terms.
Self-Exclusion
If you feel you need a break from gaming altogether, you can request self-exclusion. This temporarily or permanently blocks access to your account, giving you the space you need without the temptation to return.
Strict 21+ Policy
7c99 strictly enforces a minimum age of 21 years for all players. Age verification is carried out as part of KYC. Accounts found to belong to under-21 users are immediately closed and all balances forfeited.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered during the session. These prompts help you stay aware of your gaming activity in real time.
Support Access
Our support team is available around the clock to help you set limits, process self-exclusion, or simply talk through any concerns about your gaming habits. Contact us any time via the email in the footer.
How to Play Safely at 7c99
Responsible gaming starts before you even log in. The most important step is to decide in advance how much time and money you are comfortable spending, and to stick to those boundaries. Think of your gaming budget the same way you think of any other entertainment expense — set a ceiling and treat what you spend as the cost of having fun, not as an investment with an expected return.
Never chase losses. If you have reached your session limit or your deposit limit for the day, stop playing. The impulse to win back money that has been lost is one of the most common pathways to problem gambling. 7c99's session and deposit tools exist precisely to make it easier to honour the commitments you set for yourself before a session began.
Gaming should never be used as a way to cope with stress, anxiety, financial pressure, loneliness or any other personal difficulty. If you find yourself turning to gaming for emotional relief rather than entertainment, it is a strong signal to take a break, reach out to someone you trust, and, if needed, contact 7c99 support to activate a self-exclusion. Your wellbeing is always more important than any game.
Your Available Control Tools
Deposit Cap
Daily / weekly / monthly limits on deposits. Reduces the risk of overspending in a single session or impulse period.
Cool-Off Period
A short break of 24 hours to 30 days. Account remains open but gameplay is suspended. Ideal when you need a pause, not a full exit.
Self-Exclusion
Block account access for a minimum period. Cannot be reversed during the cooling-off window. Contact support to activate.
Session Timer
Set a maximum play duration per session. On-screen alert fires when time is up so you never lose track of how long you have been playing.
Self-Assessment: Do You Need Support?
If you are unsure whether your gaming is still under control, ask yourself these questions honestly. If you answer "yes" to two or more, we encourage you to contact 7c99 support to discuss the options available to you.
- Do you spend more time or money gaming than you originally intended?
- Do you find it difficult to stop playing once you have started a session?
- Have you ever borrowed money, sold belongings or skipped bills to fund gaming?
- Do you feel anxious, irritable or restless when you are not able to play?
- Have you neglected work, study, family or health commitments because of gaming?
- Do you chase losses by playing more in an attempt to recover money you have lost?
- Have you hidden or lied about how much you play or spend from people close to you?
If you answered yes to two or more questions, please reach out to 7c99 support immediately via the email address in the footer of this page. You can also request an immediate self-exclusion. You are not alone, and help is available.
Protecting Young People — 21+ Only
7c99 operates a strict minimum age policy. Only players aged 21 and above are permitted to register and use the platform. This is not simply a policy statement — it is enforced through KYC identity verification for every account before any withdrawal is processed. Any account found to belong to a person under 21 is immediately closed and any funds forfeited, regardless of how the account was created.
If you are a parent or guardian and you are concerned that a person under the age of 21 in your household may have accessed the 7c99 platform, please contact us immediately via the support email displayed in the footer of this page. We will investigate promptly and take appropriate action. We also encourage parents and guardians to use parental control tools available on their devices and mobile networks to restrict access to online gaming platforms.
How to Activate Responsible Gaming Tools
All responsible gaming tools are available to every registered 7c99 player at no cost. To activate any of the tools below, contact our support team via the email address shown in the footer of this page. Your request will be processed promptly — self-exclusion requests are activated within 24 hours of receipt and cannot be reversed for the duration of the chosen cooling-off period.
To Set a Deposit Limit
Email 7c99 support with your account username, the limit amount in BDT, and whether you want a daily, weekly or monthly cap. The limit will be applied to your account within 24 hours. Requests to increase a deposit limit will be subject to a 7-day cooling-off period before taking effect.
To Request Self-Exclusion
Email 7c99 support with your account username and the duration of exclusion you are requesting (minimum 24 hours, options available up to permanent exclusion). Self-exclusion will be activated within 24 hours of receipt. Once active, the exclusion cannot be reversed for the chosen duration. If you choose permanent exclusion, your account will be closed and cannot be reopened.
To Set a Session Time Limit
Email 7c99 support with your account username and the maximum session duration you want applied (for example, 60 minutes per session). Once set, you will receive an on-screen notification when your session limit is reached. You may also request a reality check frequency — for example, a reminder every 30 minutes showing your session duration and total wagered.
Our Commitment to Safe Gaming
7c99 views responsible gaming not as a compliance checkbox but as a genuine commitment to player welfare. Every decision we make — from the tools we build into the platform to the way our support team handles sensitive requests — is guided by the principle that our players' wellbeing comes first. We want every player in Bangladesh to be able to enjoy the platform confidently, knowing that safeguards are in place and that help is always a message away.
We continuously review and improve our responsible gaming measures. If you have a suggestion for a feature that would help you stay in control, or if you feel that our current tools are not sufficient for your needs, please contact us. Your feedback directly shapes how 7c99 develops its safer gaming programme. Whether you are in Dhaka, Chittagong, Sylhet or anywhere else in Bangladesh, we are here to make sure gaming stays a positive experience.
Play Safely at 7c99
Use our tools, set your limits, and enjoy gaming the right way. We are always here if you need support.